Welcome to Guardian Angel's Privacy Policy. Your privacy is critically important to us.
1. Information We Collect
We collect information to provide better services to all our users. This includes:
- Information you provide: When you sign up for Guardian Angel, we ask for personal information, like your name, email address, emergency contact details, and optional medical history.
- Location information: We collect real-time location information from your device when the app is running (including in the background if enabled) to provide core safety features like fall detection alerts and emergency button location sharing.
- Sensor data: We collect data from your device's motion sensors (accelerometer, gyroscope) to power our fall detection feature. This data may be processed on your device or sent to our servers for analysis.
- Usage information: We collect information about how you use our app, such as feature usage, button presses, and app crashes, through services like Firebase Analytics.
- Device information: We may collect device-specific information (such as your hardware model and operating system version).
2. How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services, including fall detection and emergency alerts.
- To personalize your experience.
- To communicate with you, including sending service updates or responding to support requests.
- To send emergency alerts containing your location to your designated emergency contacts via SMS and potentially push notifications (if they use the app).
- To allow designated caregivers/admins to view your location and status via a secure web dashboard.
- To analyze usage patterns and improve the app's performance and features.
- To ensure the security of our services and users.
3. Information Sharing
We do not share your personal information with companies, organizations, or individuals outside of Guardian Angel except in the following circumstances:
- With your emergency contacts: Your name and real-time location are shared with your designated emergency contacts when a fall is detected (and not cancelled) or when you press the emergency button.
- With your designated caregivers/admins: If you are associated with an admin/caregiver account, they will have access to view your profile information, location data, alert history, and status through the web dashboard.
- For legal reasons: We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.
- With service providers: We may share information with third-party service providers who perform services on our behalf, such as cloud hosting (Firebase), analytics (Firebase Analytics), SMS delivery (e.g., Twilio), and potentially AI model hosting. These providers are obligated to protect your information.
4. Data Security
We work hard to protect Guardian Angel and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. We use industry-standard security measures, including encryption and secure protocols (HTTPS). Access to personal information is restricted to employees, contractors, and agents who need that information in order to process it.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Location and sensor data may be retained for shorter periods necessary for analysis and feature operation, or aggregated anonymously. We will delete your information upon request or account closure, subject to legal or operational retention needs.
6. Your Choices
You can review and update your profile information, emergency contacts, and medical history within the app. You can typically manage location permissions and background activity through your device's settings. You can request deletion of your account by contacting us.
7. Changes to This Policy
Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at [Your Support Email Address].